Hotel Policy
Welcome to Hotel Bighouseinn. We are committed to providing you with a comfortable and memorable stay. Please take a moment to review our hotel policies to ensure a pleasant experience for all our guests.
- Check-In and Check-Out
- Check-In Time: 12:00 AM
- Check-Out Time: 11:00 AM
- Early check-in and late check-out requests are subject to availability and may incur additional charges.
- Reservations and Cancellations
- A valid credit card is required to secure your reservation.
- Cancellation Policy:
- Cancellations made more than 48 hours before the check-in date will not incur any charges.
- Cancellations made within 48 hours of the check-in date will be charged one night’s stay.
- No-shows will be charged for the entire stay.
- Payment
- Full payment is due at check-in unless otherwise arranged.
- We accept major credit cards, debit cards, and cash.
- Additional charges incurred during the stay (e.g., room service, mini-bar) must be settled at check-out.
- Identification
- All guests are required to present valid government-issued photo identification at check-in.
- Non-resident guests visiting your room must be registered at the front desk.
- Room Occupancy
- The maximum occupancy per room is [X] adults. Extra beds or cribs are available upon request and may incur additional charges.
- Quiet hours are from 10:00 PM to 8:00 AM. Please respect other guests by keeping noise to a minimum during these hours.
- Housekeeping
- Daily housekeeping services are provided. If you prefer not to be disturbed, please place the “Do Not Disturb” sign on your door.
- For extended stays, linen and towels are changed every third day unless requested otherwise.
- Smoking Policy
- Our hotel is a non-smoking establishment. Smoking is prohibited in all rooms and public areas. Designated smoking areas are available outside the building.
- A cleaning fee of [amount] will be charged for violations of the smoking policy.
- Pets
- Pets are not allowed on the property unless specifically arranged with the management.
- Service animals are welcome.
- Liability
- The hotel is not responsible for lost or stolen items. Please use the in-room safe for valuables.
- Guests are responsible for any damages caused to the property during their stay.
- Health and Safety
- In case of emergency, please dial [emergency number] or contact the front desk.
- Fire exits and evacuation procedures are posted in each room. Please familiarize yourself with these upon arrival.
- Parking
- Complimentary parking is available for hotel guests. The hotel is not responsible for any damage or theft of vehicles parked on the premises.
- Internet Access
- Complimentary Wi-Fi is available throughout the hotel. Please ask the front desk for the access code.
- Complaints and Feedback
- We value your feedback. Please contact the front desk with any concerns during your stay, and we will do our best to address them promptly.
Thank you for choosing Hotel Bighouseinn. We hope you have a wonderful stay!